There are few things more painful than for users to have to call a service provider or even an internal help desk.
Statistics show that wait times, confusing calling trees, and indifferent assistance are sources of significant frustration and time loss for many employees. That’s why Network Control offers a comprehensive, outsourced voice and data help desk service. When you call our operations center, you’ll talk with live people who are focused on your account and understand your circumstances.
When we set up a help desk for you, your users will connect to an extension of their business, not get routed halfway across the world. Your staff will talk with knowledgeable U.S.-based partners who know your communication management environment in detail. 93.5% of questions are answered on the first call and we will always get your staff back up and running, no matter how complex the problem.
Network Control provides a fully managed solution that combines bill auditing, invoice management, technology consulting and project management with operational and business management support.