By Tanya Seda
In 2020, enterprises began to face a unique set of challenges when managing their telecom assets: the sudden shift to a work-from-home (WFH) model due to Covid-19. On the one hand, businesses still needed to control expenses: analyze, dispute, and pay invoices as well as manage services and mobile devices for their WFH employees.
On the other hand, with many WFH employees using a blend of personal and work-issued devices, this added considerable complexity into the mix: ever-evolving requests to deliver new technology without breaking the budget or creating security challenges. Not surprisingly, many enterprises are struggling to keep their heads above water, let alone optimize and control their telecom investments during these challenging times.
For a great many businesses, outsourcing telecom expense management (TEM) has proven to be a valuable solution. As we start 2021 implementing a comprehensive TEM solution is, inarguably, an imperative given the challenges ahead. Why? Simply put, a TEM partner allows them to deliver the necessary services the organization needs while meeting strict budgetary constraints, security, and employee safety requirements. Let’s take a closer look at the four primary benefits of TEM moving into 2021 with WFH added services:
It’s hard to find a lot of positives coming out of the year we just left behind; the sudden business shifts, the need to pivot to an almost universally remote workforce, and certainly the continued expectations of business performance. One silver lining that did emerge, however, is that for our TEM customers, we were able to keep them on top of their communications expenses and able to manage the unexpected and complicated to a work world that was as far from “work as usual” as could be. For those companies who have not yet taken the step of outsourcing the management of their communications expenses, 2021 represents the right time to explore and consider the huge value add that a TEM partner can bring.