By Tanya Seda, Chief Strategy Officer
With all the mergers & acquisitions (M&A) in the telecom space over these past few years we have seen a trend over that time that’s getting increasingly problematic for many businesses. Specifically, these M&As have shifted the way the enterprise interacts with their carriers and vendors, and not always in a good way! One of the notable drivers of these changes is the technology migration to SA-WAN, SaaS, cloud, or on-premises technologies. While they are, when properly planned for and deployed, platforms for growth, without that up-front planning problems often ensue.
We have found that by developing a strategic migration road-map we can use it to help our clients in pinpointing the right carriers and other vendors to extend their portfolio as the first step in the planning process.
Secondly, a careful due diligence process can help with the evaluations and prepare businesses to address existing issues with their finance, inventory management and billing areas. This is important because often difficulties arise post-merger when trying to integrate account teams, multiple carrier systems, and business processes–efficiency and accuracy often suffer.
There are also challenges surrounding integration of multiple systems, and business process problems can also pop up. Overcoming these issues can be quite difficult if a customer does not have complete insight to their spend and commercial data at their fingertips. This is where having a trusted TEM provider as your spend manager is extremely beneficial.
Critical problems a TEM can assist enterprises overcome are typically around technology challenges after an acquisition in order to streamline all inventory, billing and commercial segments. We see this is where most mistakes and replications are inevitable. As M&As distracts companies from focusing on their core business competencies this is where a TEM should be brought on to assist. Here are some challenges a TEM provider can help you navigate successfully:
Poor visibility: With two merging companies in a similar technology landscape it is possible to have duplicate customer information. Additionally, unless the two merged companies have established a integration methodology, the challenge of obtaining an updated single and accurate view is unlikely unless the enterprise has a TEM provider t o provide the “glue” and expertise.
Data integration: this area ensures the enterprise has access to updated information across the entire enterprise. Without an effective data portal, retrieval of information scattered across numerous systems and services is complicated.
Contract Compliance: Contract Compliance issues are likely as two converging businesses do not have the same levels of contract and compliance language for instance, usage policies, contracts,amendments , visibility, and control is necessary for a smooth running business and sound business decisions.
The importance of have complete visibility of all you telecom ecosystem metrics has never been greater than it is today based on the ever-changing market we are dealing with currently. It becomes imperative to have all your data at your fingertips. Partner with a strong TEM vendor to help you successfully mitigate these challenges and arm you with all the may be necessary.