By Tanya Seda
Over the past few years, the telecom audit team at Network Control has been asked to take on some of the most complicated billing and contractual analyses imaginable. That means, among other actions, performing a deep dive, forensic search to find the over-charges other auditors and TEM providers have missed, and turn them into client refunds. In some cases the client is looking for a new supplier, so they want to be armed for negotiations. In other situations they feel their costs are getting out of synch with their level of services, so we’re asked to do a one-time audit to identify problem areas and opportunities for savings.
Over time, as a result, we have created an extensive master audit complex issues list. This list serves as a guide to many complex billing scenarios that are rarely, if ever, looked at by suppliers. Below are some specific examples we have identified over the years:
In the data realm, other errors often occur when a contract calls for a custom rate or discount for specific speeds (domestic or international) and the client provisions a speed that falls just outside of the speeds listed instead. You see this happen frequently in companies where multiple departments order data services and do not communicate as effectively as they should, or if there are poor internal tracking processes in place.
Of course, I’ve just listed some of the more challenging—but surprisingly common–overlooked billing errors we identify when performing a forensic audit for our clients. There are many, many more that are much more complex than what we have touched on in this blog, and every audit is a little different. Our keys to finding savings and correcting errors that others miss are our deep expertise and industry knowledge, decades of experience, and a rigorous methodology. If you are interested in talking with one of our forensic auditors, please contact us.