by Tanya Seda, Chief Strategy Officer
Communication has changed drastically over the past couple of decades: mobile carriers have moved from providing minimal voice (and later, data) coverage to ubiquitous access of voice and data. For mobile carriers to stay competitive, they need to make sometimes drastic changes in order to build the kind of agile network that will meet corporate and retail user expectations. This digital transformation (DX) poses complex challenges to traditional procurement infrastructure and processes; Many projects have been implemented to improve the customer experience and business efficiency to deliver better service offerings in this new DX world, but a lot of work remains.
To meet the needs of businesses as they go through digital transformation, carriers must have a robust strategy to adopt important new technologies:
The above technologies are needed to push forward DX strategies, but carriers will also have to zoom out to plan new workflows to manage network infrastructure. With the migration to SD-WAN and cloud technologies across IT and mobility there will be new applications and new network-connected IoT devices. For users, this will mean more dependence and management on the mobile network while moving away from some of its legacy elements. Two key pain points are:
To solve these challenges and support their customers, many carriers will need to rethink the way they handle service work flows; they will have to create end-to-end visibility across hybrid networks at the network, application, user, and device levels. That will require both strategic and technical changes.
The new network architectures coming online are critical success factors to DX-driven business strategies. In order to get there, though, your team will have to strategically plan to build modern