Case Study – Retail Manufacturer
Customer Story: Retail Manufacturer Controls Telecom Costs During Complex Move
Circuit Billing Errors Lead To $500K In Overcharges
The senior director for technology and infrastructure at a retail manufacturer was faced with the challenge of upgrading the company network, which involved changes to a majority of their circuits around the globe. This project involved rerouting traffic to numerous newly installed higher capacity circuits while decommissioning the corresponding legacy circuits. Problems began to surface when the newer bills began reflecting many inaccuracies, causing the company's telecom charges to skyrocket. Examples include disconnected circuits continuing to be billed and newer circuits billing at higher costs than the contracted rate. It quickly became clear that a professional team who thoroughly understood the complex billing models of large telecom contracts was needed to get the cost under control.
The Solution: Network Control
Network Control has over 22 years of experience in managing global telecom contracts and are skilled in identifying billing errors and managing credits with the telecom company.
How did Network Control Solve It?
The dedicated account manager at Network Control worked closely with the director's team to review the bill and quickly identified several errors that required attention.
Network Control immediately filed disputes with the carrier for every questionable charge, ranging from disconnected lines being billed to incorrect rates and installs not having being charged correctly. The amount in dispute reached a whopping $500K by the time Network Control finished their initial assessment. They also tracked every dispute and credit, item by item, and met weekly with the carrier to ensure the refunds were reimbursed as promised.
Today, the outstanding credits for this company are at an all-time low thanks to Network Control’s review process. Network Control continues to review monthly invoices and contract data to ensure accurate pricing and billing items include:
- Disconnects & credits
- Contract rates
- New line billing
- Line-by-line cost tracking
- Trend analysis/historical data
Regular review meetings and an entirely new set of monthly reports gave the director everything he needed to see where their telecom dollars were going, and where additional savings opportunities might be.
The Network Control team knows what to look for, so they were able to quickly identify the problem and bring it to resolution.
About Network Control
As a TEM/WEM outsourced services provider Network Control helps companies in a range of industries reduce short- and long- term voice, wireless and data communications expenses.
At the same time our team will improve your overall service levels, help to obtain better contract terms and empower management with the control and visibility to manage all communications cost drivers with fact-based decision making.
By identifying and correcting billing anomalies, Network Control saved the company well over $500,000 in the first year. The transition was completed, and the director knew that they were no longer overpaying for their telecom.
Was the company satisfied? Yes. In fact, the director was so pleased with Network Control's performance in data and voice that he moved to Network Control’s ongoing mobility management the following year.
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