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Case Study – Major Energy Company

Customer Story: Energy Company Brings Wireless Device Management Back on Track

The Problem:
Lack of Wireless Strategy Leaves Management in the Dark

The new CIO for a large energy management company knew he had a problem. In fact, multiple problems. One area of concern was clear: identifying opportunities to reduce expenses and become more efficient. Every dollar saved in infrastructure was an after-tax dollar that could be better-used elsewhere in the company.

The team in place could handle all these projects internally except for telecommunications, which, to the organization was essentially a big "black box". They had 600+ mobile phones and MIFI devices from a variety of different carriers – Verizon, AT&T, Sprint, and others. Plans and services were all over the map, with no centralized purchasing process and no pooling strategy to efficiently share minutes. Worst of all, without a comprehensive telecom spend management program, they couldn't even generate usage reports in order to provide management with timely visibility into their spending trends. Employees were running up charges without any management visibility or oversight.


How Did Network Control Solve It?

Network Control immediately initiated work to receive all invoicing in order to audit and review the billing in order to identify any issues and make appropriate contract and policy changes to resolve identified problems.

Once Network Control had access to the invoice data, they quickly completed a full inventory of all mobile devices in the company. Immediately the audit found unused devices, services on the wrong plans, international travelers paying large roaming charges, even phones for people no longer with the company. Network Control also found many billing anomalies and misapplied contract rates, as well as significant personal use that was being billed to the company. They filed and tracked new disputes with the carriers for every incorrect charge. Phones were shifted to different plans as appropriate to share minutes and increase efficiency.

Next, Network Control moved employees to its client-branded mobile device-ordering portal, which they linked, into the company's back-office system for seamless wireless support. When employees called for help related to their phone or account, the call went straight to the Network Control help desk, which was tied into the company's internal ticketing system.

After working through the existing wireless services and phones, Network Control set up a system of review meetings and provided reports to maintain a high level of wireless insight and efficiency. Reports were provided at various levels of granularity, including reporting at the individual user level. At the management level these reports identified usage, roll-ups, cost allocations and exceptions every month. When plans changed or new capabilities or phones became available, Network Control proactively made recommended changes to keep their wireless strategy on track and under budget.


Results

Two years after Network Control took over the company's wireless telecom management the company reduced the average cost per phone by 25%, from $83.33 to $57.67 per month. This resulted in over 54% reduction of their wireless spend annually, realizing savings of several hundred thousand dollars.

In addition to the financial benefits, employees gained the ability to order devices and receive support for their mobile phones through Network Control's help desk. Management benefited from complete visibility into their wireless spend, accurate reporting and the assurance that what they are paying for is correct and reflective of best industry pricing.


 

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