By Tanya Seda
In today’s day and age, we have seen the most outlandish expedite fees by certain carriers all the way to standard expedite fees being assessed. It is very important when negotiating your telecom and IT contracts to be well aware of any and all fees charged by each service when being contracted. We have negotiated waivers for these charges ahead of time. In today’s blog, we want to focus on voice-porting fees, as their costs continue to be on the rise and getting more expensive with each passing year.
Before we get into the topic below, here are some common examples to offer some background:
In our most recent audit, we noticed hidden fees the carrier had assessed our customer with that were very likely overlooked prior to retaining our firm . This practice proves how there is an overwhelming amount of expedited fees for a normal porting scenario. For the most part, these types of fees should have been waived. Many customers overlook the voice porting expedite charges. Sometimes the carrier service guide material buries these fees in fine print, and they are hard to locate. This is why strategic planning is a must when entering into an agreement
If on your company ‘roadmap’ you’re planning to move voice networks to another carrier, it’s important to stay privy to these types of fees. They often vary by carrier, territory, etc. It’s certainly a best practice to lock down a waiver covering all fees that can or may be incurred somewhere within your legalized written agreement.
Where a TEM provider can be more useful is when a customer ports a number to another carrier; this is an arduous process that can be quite lengthy. Our approach is to work with our customers and assist with the process. We start by giving the new carrier an LOA showing we are allowed to move numbers on the customer’s behalf. Within the LOA given to the carrier is a list of all the numbers needing to be ported to the new carrier. The incumbent carrier never wants to lose business, which ensures their ability to hold up the process.
Once the numbers have been ported by the incumbent carrier, we as your TEM assert responsibility to contact the legacy carrier once new numbers have been tested to place disconnect orders. This saves your company an enormous amount of time.
This blog outlined where you might need to watch out for when expediting orders. There are many other circumstances where an expedited fee would be charged. We have learned over the years that paying for an expedited fee isn’t guaranteed, nor are refunds given if the carrier misses a due date, in most cases.
Again, the key to success concerning additional carrier fees is to try and get them waived or discounted before signing a new or renewed agreement with the carrier. The strategic nature of this process is important upfront, which is something often overlooked. As a TEM, it is the main concern to help customers sort out all factors ahead of time, and we are often able to help waive these fees upfront before our customer signs the agreement. The challenge is always knowing what to look out for and how to plan. With the right steps and support in place, we feel confident in getting your company goals aligned with your goals and sidestepping these typical roadblocks.